Question 1

Can I pay on the website?

Accepted Answer

No. This is an inquiry desk, not a shop. You build a list, we send a proforma, and payment is arranged off the site.

Question 2

What is the minimum?

Accepted Answer

Item pages do not publish a minimum. Tell us the quantity you want to ship, and the quotation will say whether that quantity can be made.

Question 3

How do samples work?

Accepted Answer

Samples are arranged from the inquiry. Cost and timing are confirmed in the reply.

Question 4

How long from approval to shipment?

Accepted Answer

Production timing is confirmed on the quotation, after a sample is approved.

Question 5

Can you put our logo on it?

Accepted Answer

Often, yes. A header card, a barcode label, a pad-print, or a deboss on a solid silicone piece are the usual paths. A new mold is a different conversation. The OEM page splits those paths into what you provide and what you get back.

Question 6

Are these products certified?

Accepted Answer

This site does not list a certification. If a channel needs a report, ask in the inquiry and the quotation will say what can be scoped.

Question 7

Which trade terms can you quote?

Accepted Answer

EXW, FOB, and DDP can be discussed on the quotation.

Question 8

Can I mix items in one shipment?

Accepted Answer

Yes. That is what the inquiry basket is for. Tell us the mix you actually want. The carton plan will say which goods can share a box.

Question 9

Can you prepare goods for Amazon FBA?

Accepted Answer

We can label, polybag, and carton to a written spec, and we can discuss freight to an Amazon warehouse when you send the lane. You send the label files, the carton mark, and the appointment rules. We do not invent a label code. The Amazon sellers page is the longer version of this answer.

Question 10

Where are the carton sizes?

Accepted Answer

Outer carton size is confirmed on the quotation. Measurements are not published on the item pages.

Question 11

Can we visit production?

Accepted Answer

A visit can be arranged against a live sample or a bulk order. The photographs on the factory page are partner workshops in the sourcing network, not a single campus with our name on the gate.

Question 12

Who answers the inquiry?

Accepted Answer

Sales reads the request. Sourcing checks the workshop and the mold. Quality says what the sample must prove. Logistics looks at freight once the term and the carton are real.